Simply Natural have supplied Professionals in the Aromatherapy , Healthcare and Beauty trades for over 21 years and all our products are covered by a full no quibble guarantee. We are members of the Aromatherapy Trade Council.

If you are unhappy with any of our products, for any reason, simply return them and we'll refund your payment in full, no questions asked, including the return postage.

We source our essential oils and our herbs from established and trustworthy growers. Many of them have been in business for over 100 years. We’ve worked with most of them right from our own beginnings and know that their purity and efficacy is always assured. Every ingredient, every process, every finished product is the result of many years of continual development and improvement.

Your questions answered ...

How long does delivery take if I order online?

We aim to dispatch your order the same day as we receive it. If you need your goods delivered to a special address i.e. home or a neighbour, please ensure that someone will be available to receive the order.

What if my order is damaged?

First of all, please accept our apologies. Although we carefully pack every order, we hope you understand that accidents do happen. If you discover a problem, email enquiries@simplynaturaldirect.co.uk - or call 0845 289 6917.. We’ll arrange a replacement to be rushed to you as soon as possible.. 

 
I need to return an item – what should I do?

If there is a problem with one of your products, we’ll happily replace it free of charge. Email enquiries@simplynaturaldirect.co.uk - or call 0843 289 6917

 
Can you guarantee none of your products are tested on animals?

Absolutely. We don’t test on animals – neither do any of our suppliers.

Can you give me some advice on which products to buy?

Absolutely. Simply email our in-house clinical aromatherapist - Anne Welby or visit our forum for advice from other professional therapists.

 How can I pay for my order ?

We accept payment by Visa, Mastercard, Switch, Solo and Cheque. Our preferred method of payment is through PayPal. You are also given the option to print out your order to send with a cheque ( you will be asked to choose your payment method during the checkout process )

Do I need a credit or debit card to place an order?

No. You can post us your order with a cheque for the full amount. When your cheque has cleared we will send your products.

Why are our prices so low ?

Unlike many other companies who sell aromatherapy products, we don't simply buy in oils and re-package them. We manufacture an extensive range of products for the healthcare industry and as such, we source our oils from recognised suppliers. We only choose therapeutic grade oils in order for our products to be effective.

Because we buy in volume, we make big savings - then pass them on to you !

There are 2 ways to order from us !

1. Purchase here on-line and pay on-line ( fastest )
2. Call 0843 289 6917 - Lines open Mon - Fri, 9am - 4:30pm

Using this site ...

We have tried to make browsing and ordering from our site as simple as possible.

Minimum transaction order value is just £25 - remember, these are trade prices!

We aim to despatch your order on the same day that it is received - but please allow for the postal service ( as things don't always go as planned ... )

To browse this site, simply select a category from the left hand side of the screen. This will display all of the products under that category for you. To add a product to your shopping basket, simply click "buy".

If you would like to read more about each product, click the "more" button.

You can view your basket at any time by click "view basket" at the top right of the screen. You will also see a net running total of your basket there too.

Use the search box to narrow down your choices and find exactly what you need quickly !

Why do i need to register ?

We require all customers to register their details before purchase is complete. You only need to do this once ( takes 2 minutes ). Registration allows us to have your contact and address details on file, just incase we have to contact you regarding a delivery or product shortage.

As a registered customer, you will enjoy the following benefits:

• Search your order history
• View your current order status
• Update your contact details at anytime
• Access to registered users only sections and prices !
• Regular special offers and gift vouchers

Newsletter

Signing up for our newsletter is free and completely optional.

Through the newsletter we can keep you up-to-date with latest products and time limited special offers. You may subscribe at any time through your account login.